Refuse to grant access to services even though my account has never been in arrears.

I have paid for my services every month for 2 and a half years without fail. Then even though the debit order went off like normal in December they sent me an email saying that I may not come and collect any water until my account is settled. There is nothing outstanding, when I phoned the help desk they said nothing is outstanding. So it's pretty clear then that this is tactics to drop customers off your platform. I have paid for my serviceable do not appreciate being denied access to the service I have paid for. I got the email from Lebo at oasis water midrand.