Where do we draw the line ??

i have spoken to a guy this morning by the Name of Thando Thwala in relation to this incident i am about to type below and i must say this is one of the most ill manarred consultants i have spoken to at Oaksure long story short Oaksure is my broker for the past two years and i have only missed payment once due to unforseen circumstances, however i called them to advise i will be able to make payment within the 15 days grace period they have

i dont have a problem with incurring debit order charges for the first time this has bounced thats fine thats on me, so i texted them on the monday the 16th they advised i can make an online payment which i did and asked if my account wont be debited again

the answer was yes we will not debit the account, i wake up in the morning try to order some food and theres insufficient funds in the account oaksure and VUM have debited my account

i call through to them and advise hey this is what happend and as a result this is the situation im in i will be charged by the bank for not having funds in the account and you guys debited the account two i am taking time off work to try have this sorted three i have paid you guys already and you are ruining my business relationship with my bank

this guy Thwala was so quick to try cut me off before listening to my story, he was speaking over me and didnt even empathize at all

not only did they cost me financially but they have inconveinienced me they have wasted close to an hour of work and ruined my reputation with my bank