Terrible assistance from Manager and Consultant

I was involved in a car accident with Bolt on the 29 December 2022, Bolt said that I should put in a claim for loss of income and also to cover my shortfall on my medical bills with Oaksure. Once I was discharged from hospital after having an operation done on my hip and shoulder (broke due to the accident- BOLT DRIVER WAS TERRIBLE) I sent away all necessary documents that were needed for claim to be completed which was in January 2023, I kept on calling every second day for feedback and all the Consultant told me on every call is that Wednesday I'll receive payment (every week I called , the Wednesday is payment day). It is now the 24th of February I have not received anything as yet BOLT doesn't care at all they telling me that OAKSURE must deal with it which is an absolutely useless company to deal with! The manager sent me a email last week Friday stating that I am definitely receiving my payment on the 22nd of February it is now 2 days later and still nothing!!! I am frustrated I have no income and I have bills to pay! I would not have been in this position if the driver was focusing on the road!!! @Oaksure @Bolt sort me out please! I deserve it!!!!