AS
Aletta S
1 reviews | Active since Oct 2011
27 Nov 2018, 13:45
SERVICE FROM HELL, SO FED UP NOW.
Almost 6 weeks now, nothing has been done on my claim. I fail to understand it why they are doing talking so long I feel like there is something going on that they are telling me about. I lodged a claim on the 17th of October up to today there is no progress. Can someone tell me when am I going to be helped on this. I have been phoning trying to follow up all they tell you is the report has been sent to the insurer until today. No wonder why people are not buying these insurance things.
I need an answer please i have been patient enough.
Helpful (0)
Replies (2)0
Replies (2)
Oaksure Financial Services's replyOfficial
28 Nov 2018, 11:07Good Day Aletta,
Apologies for the delays and inconvenience caused.
As you broker we collated the claims documents and liaise with the Insurer. The insurer determines outcome and generates all claim related documents.
We have received the Authorization for repairs, which has been sent to the repairer and yourself.
Please feel free to contact us on ***should you need any further assistance.
Kind Regard
Client Care
Apologies for the delays and inconvenience caused.
As you broker we collated the claims documents and liaise with the Insurer. The insurer determines outcome and generates all claim related documents.
We have received the Authorization for repairs, which has been sent to the repairer and yourself.
Please feel free to contact us on ***should you need any further assistance.
Kind Regard
Client Care
Oaksure Financial Services's reply28 Nov 2018, 11:07
Official
Good Day Aletta,
Apologies for the delays and inconvenience caused.
As you broker we collated the claims documents and liaise with the Insurer. The insurer determines outcome and generates all claim related documents.
We have received the Authorization for repairs, which has been sent to the repairer and yourself.
Please feel free to contact us on ***should you need any further assistance.
Kind Regard
Client Care
Apologies for the delays and inconvenience caused.
As you broker we collated the claims documents and liaise with the Insurer. The insurer determines outcome and generates all claim related documents.
We have received the Authorization for repairs, which has been sent to the repairer and yourself.
Please feel free to contact us on ***should you need any further assistance.
Kind Regard
Client Care
AS
Aletta S's updateReviewer Update
15 Feb 2019, 12:37After those three months of authorization, still don't have my car back.
So unacceptable.
AS
Aletta S's update15 Feb 2019, 12:37
Reviewer Update
After those three months of authorization, still don't have my car back.
So unacceptable.