Poor service when coming to claims

I was involved in accident on the 23/05/2021 till today my claim has not been processed. It is so sad that I must beg you to process my claim.

Today you wanted me to provide you with the copy of an accident report of which is not my duty to be doing that as long as I have provided you with the AR number and reported the accident in time at the police station that should be sufficient.

Why must I suffer being sent from pillar to post, on the day of the accident if this is a requirement to process the claim you should have informed me to request the copy on the very same day.

You wait 3 weeks to tell me that you are short of the accident report. This is not acceptable and not doing your business any good