AS
Aletta S
1 reviews | Active since Oct 2011
25 Oct 2018, 09:49
POOR SERVICE and THEY DON'T CARE
My car was involved in an accident on 17th of October 2018, reported to them and they sent me the forms to fill which i did and sent them back with supporting documents. And they told me they will arrange the assessor to assess the car which they did the following day. Now i call the guy Nhlanhla the one that I am dealing with and he told me he is waiting for the report to proceed with the matter, how long does it take to get the report back? Now the thing is I am trying to get the feedback they are never available to talk, whenever i call I am told they are busy i have left so many messages to call me back no one bothers to call me, i am so frustrated right now i don't even know what to do anymore.
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Oaksure Financial Services's replyOfficial
13 Nov 2018, 14:42Hi Aleta, thanks for bringing this to our attention. We will be in contact shortly to find out what is the delay on the Insurer’s side. We represent you to the Insurer and if you feel that they are not living up to their expectations we definitely will be raising this. Please expect a direct message from us shortly. Kind regards the Oaksure Team
Oaksure Financial Services's reply13 Nov 2018, 14:42
Official
Hi Aleta, thanks for bringing this to our attention. We will be in contact shortly to find out what is the delay on the Insurer’s side. We represent you to the Insurer and if you feel that they are not living up to their expectations we definitely will be raising this. Please expect a direct message from us shortly. Kind regards the Oaksure Team