Pathetic service

I have been a Oaksure customer since May this year, paid all my premiums without fail but when it comes to claiming, i get the run around. I have wasted so much airtime calling them to followup on my claim which was submitted seven days ago and to date, i dont even have a cllaim number yet all documents were submitted and ive been calling everyday to get feedback. Not even the manager calls me back when i leave messages for him or her to call me back. Im sitting with a car thats a mess after an accident yet i have insurance and all payments are up to date. My experience with Oaksure has been very poor to say the least.