No response - 1 month has passed!!!

Hellow Peter, <br> <br> Mrs Nomaphelo Mhlaba with policy number: AFF320263 was involved in a car accident on the 08 May 2015, and phone Oaksure on the same day to report the accident, then Oaksure requested some documents from her such as accident report, copy of drivers licence etc. on the 09 May 2015 she faxed all the documents which were required to Oaksure, thereafter no response was received. she phone Oaksure on the 01 June 2015 to find out what was the progress on the claim, then Oaksure ask her to write a letter to explain where she was coming from and going to by the time of the accident, then she did that and faxed it to them, and thereafter there was no response again. Today she phoned them to find out again, but instead of telling her when are they going to fix the car, they requested the same letter. she sent the letter today agian but the lady that is requesting these documents was not available when she tried to phone her again to find out if she received the letter.<br> <br> kindly assist what can we do now as it look like they don't want to fix her car, although she is up to date with the premiums.<br> <br> Thanks<br> <br> N dayeni