No Assistance & No Call Back

On the 30 of Oct 2020, I requested to be called back by Oaksure’s legal department in regards to my claim.

I was assured that they will call me back, however that was just a lie. On the 27th of October I sent an email to Bafana and he never got back to me.

I kept calling him on the 30th and he never answered any of my calls. All I kept hearing was “Sorry mam’ but Bafana is currently busy at the moment”

I therefore asked to be referred to someone who could help me, and there was no correspondence whatsoever.

I even resolved the matter myself.

You pay your monthly premiums on time but when you need assistance expect no service whatsoever.