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Aletta S

1 reviews | Active since Oct 2011

11 Mar 2019, 08:38

If you WANT to suffer from depression just join OAKSURE, THANK FOR RUINING MY LIFE.

Almost 6 months now still don't have my car back.

October 2018 my car was involved in an accident, 28 November 2018 LOA was sent to the panel beaters, 21 February an invoice was sent to the insurer from the panel beaters up to today no payment has been done from the insurer's side.

I fail to understand what kind of business they are running, are they only trying to rip us off or what?. I have lost income since October but all they good at is debiting their premiums.

I understand that you are dealing with many clients as I was told by Nhlanhla that as if i am now a pain if i'm i need to know when are they going to pay the panel beaters because they can't release the car before payment is done. I called on Thursday to cancel my police because i'm so tired now dealing with such people and Dean told me he will get Nhlanhla to find out what was the delay which he never did up to today.

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Replies (1)
Oaksure Financial Services
Oaksure Financial Services's reply14 Mar 2019, 11:50
Official
Hi Aletta, thanks for getting in touch with us. We see this is the second time you have raised your dissatisfaction and agree that it is totally unacceptable the level of service you have been receiving from the Insurer and UMA. Lion of Africa decided to close its business as an Insurance company. This has lead to delays from LOA and Origen who are appointed the underwriting managers. We are your broker, we represent you to the insurance company and fight on your behalf to get your items sorted out. We are also frustrated with the service you are receiving and have made a formal complaint to them as to why this is taking so long. Unfortunately, we do not authorise or process the claims. LOA has appointed Origen to do so and we are experiencing terrible delays from them at present. We will again lodge a formal complaint for you and ask them why they have not sent us the proof of payment for you. Sorry again and please know that we are on your side during this.