MS
Michelle S
1 reviews | Active since May 2013
07 Mar 2021, 15:40
Horrible service!!!
MOST PATHETIC UNRELIABLE INSURANCE. I had a accident on 5 feb to date my claim is still not resolved to my satisfaction. I have been paying my premiums for 2 years. The vehicle they insured is a business vehicle and one would expect them to know the urgency of finalizing the claim asap. Yet they drag their feet. I have been dealing with Bafana. The claim was finalized on the 2 march which is 3 days short of a month. The manger Thami Nxumalo states my claim was finalized 2 weeks ago which is not true since i have written evidence. No one can give me conclusive answers and not assisting with my request! Pls oaksure do what i am paying u for and treat me fairly. Thank you
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Oaksure Financial Services's replyOfficial
09 Mar 2021, 11:59Hi Michelle,
Thanks for taking the time to write to us and let us know how you are feeling.
We think a bit of background is required on the above.
The claim was reported on the 5th of February to the Insurer by us on behalf of you.
The completed claim forms and supporting documentation were submitted by yourself on the 15th of February.
On the 2 of March, the claim was authorised by the Insurer for repair at the panelbeater you submitted a quotation from.
You have since come back to the insurer and stated that you no longer want to repair the vehicle at the panelbeater you selected, you instead want a cash payout as you feel that the excess is unaffordable and you believe you can get the car repaired at a cheaper price.
However, the Insurer has confirmed that they do not do cash payouts as they prefer to confirm that the repairs are up to standard as they are audited at the panelbeater before being released to you the client.
We have confirmed that your excess reducer cover is in place and will be paying out 75% of your excess.
We cannot mediate further on this request for you as the Insurer has stated that they will not be doing a cash payment.
We hope this provides more context. We believe that the claim has been handled fairly and the answer is conclusive.
Thanks and enjoy the rest of the day.
Oaksure Client Services Team
Thanks for taking the time to write to us and let us know how you are feeling.
We think a bit of background is required on the above.
The claim was reported on the 5th of February to the Insurer by us on behalf of you.
The completed claim forms and supporting documentation were submitted by yourself on the 15th of February.
On the 2 of March, the claim was authorised by the Insurer for repair at the panelbeater you submitted a quotation from.
You have since come back to the insurer and stated that you no longer want to repair the vehicle at the panelbeater you selected, you instead want a cash payout as you feel that the excess is unaffordable and you believe you can get the car repaired at a cheaper price.
However, the Insurer has confirmed that they do not do cash payouts as they prefer to confirm that the repairs are up to standard as they are audited at the panelbeater before being released to you the client.
We have confirmed that your excess reducer cover is in place and will be paying out 75% of your excess.
We cannot mediate further on this request for you as the Insurer has stated that they will not be doing a cash payment.
We hope this provides more context. We believe that the claim has been handled fairly and the answer is conclusive.
Thanks and enjoy the rest of the day.
Oaksure Client Services Team
Oaksure Financial Services's reply09 Mar 2021, 11:59
Official
Hi Michelle,
Thanks for taking the time to write to us and let us know how you are feeling.
We think a bit of background is required on the above.
The claim was reported on the 5th of February to the Insurer by us on behalf of you.
The completed claim forms and supporting documentation were submitted by yourself on the 15th of February.
On the 2 of March, the claim was authorised by the Insurer for repair at the panelbeater you submitted a quotation from.
You have since come back to the insurer and stated that you no longer want to repair the vehicle at the panelbeater you selected, you instead want a cash payout as you feel that the excess is unaffordable and you believe you can get the car repaired at a cheaper price.
However, the Insurer has confirmed that they do not do cash payouts as they prefer to confirm that the repairs are up to standard as they are audited at the panelbeater before being released to you the client.
We have confirmed that your excess reducer cover is in place and will be paying out 75% of your excess.
We cannot mediate further on this request for you as the Insurer has stated that they will not be doing a cash payment.
We hope this provides more context. We believe that the claim has been handled fairly and the answer is conclusive.
Thanks and enjoy the rest of the day.
Oaksure Client Services Team
Thanks for taking the time to write to us and let us know how you are feeling.
We think a bit of background is required on the above.
The claim was reported on the 5th of February to the Insurer by us on behalf of you.
The completed claim forms and supporting documentation were submitted by yourself on the 15th of February.
On the 2 of March, the claim was authorised by the Insurer for repair at the panelbeater you submitted a quotation from.
You have since come back to the insurer and stated that you no longer want to repair the vehicle at the panelbeater you selected, you instead want a cash payout as you feel that the excess is unaffordable and you believe you can get the car repaired at a cheaper price.
However, the Insurer has confirmed that they do not do cash payouts as they prefer to confirm that the repairs are up to standard as they are audited at the panelbeater before being released to you the client.
We have confirmed that your excess reducer cover is in place and will be paying out 75% of your excess.
We cannot mediate further on this request for you as the Insurer has stated that they will not be doing a cash payment.
We hope this provides more context. We believe that the claim has been handled fairly and the answer is conclusive.
Thanks and enjoy the rest of the day.
Oaksure Client Services Team