Horrible customer service

Worst experience ever from an insurer, over a week of back forth trying to log a claim after my car was involved in an accident, I don't know how many consultants have contacted me arranging towing for the vehicle, to this day none of that has happened, more than a week later a claim has still no been logged. Seems like everyone works in isolation, no status updates, you call them, you get transfered around, your record does not get updated with the latest information. I'm exhausted with these guys and their unprofessionalism.