Have the decency to reply and update your clients

I am extremely upset with the non response from Oaksure regarding a vehicle claim

I asked for the agent at Oaksure to handle the summons that was sent to me as well as get legal to claim the excess I paid and my loss of income as it was not my drivers fault and I proved that

I pay for a service and expect to receive one

To date, I have not received an update despite asking for one