Frustrated client

I submitted submitted claim documents with all necessary supporting documents on 04/07/2018. Till today 26 emails and countless calls later to the broker "Oaksure" and the insurer "Lion of Africa" I'm being sent back and forth between the two parties. Oaksure maintains they are awaiting response from insurance company even after "Lion of Africa" client care responded on an email to "Oaksure" asking which email they sent my documents to nobody responded. The car is insured as a Taxify taxi. I'm loosing money on a daily basis yet i don't even know if my claim is being processed.