CONSULTANT NOT PROFFESSIONAL

ON THE 7th MAY 2015 I NATASHA HEYANA CALLED THE OAKSURECALL CENTRE AND I WAS DIVERTED TO A CONSULTANT NAMED JULES. I EXPLAINED MY CASE ABOUT MY CAR THAT I BUMPED THE LEFT SIDE OF IT WHEN I WAS GETTING IN THE YARD FROM WORK THE PREVIOUS DAY 6th MAY 2015. HE LAUGHED WHILE ON THE PHONE AND I ASKED HIM IF HE WAS LAUGHING BECAUSE I WAS CONFUSED AS TO WHAT WAS GOING ON, HE THEN TOLD ME THAT HIS FRIEND HAD A SIMILAR INCIDENT. I WAS SHOCKED WHEN I HEARD THIS AND TOLD HIM THAT HE WAS NOT BEING PROFESSIONAL AND I REQUEST TO SPEAK TO HIS SUPERVISOR. HE THEN TOLD ME TO \CHILL"BECAUSE HE HAS DONE NOTHING WRONG. I HAVE NEVER HAD SUCH SERVICE IN MY LIFE"