Claim complain.

My car was involved in an accident on the 7th of March 2019 I then called road assistance from aoksure to tow my car at the seen because the car was not drivable. 11 March 2019 I registered the claim to aoksure with help of Tefo Basotho aoksure client care.

The claim was submitted to VUM and VUM responded saying "On the e-mail below from the client, he mentions that the claim form is only required for accident payments. Kindly advise what the client is claiming or not, and what he is claiming for." This was sent by Nonku Masikane Claims Technician from VUM.

I sent email to info@ aoksure.co.za to report the problem then Tefo rep**** "It is with ease that i confirm that the claim is proceeding as i have re-delegated motion forth to VUM(YOUR INSURER)

Any form of communication that i will receive ,i definitely will forward it to yourself and i am hoping you will do the same so that i am in conduct of smooth sailing moving forward,despite the fact that we are only your brokerage.

Humblest apologies about the mishap initially but am looking forward to a fruitful relationship moving forward.

Regards"

Even today I'm still waiting for my car to return home and there's no proper feedback on the repair and the date of returning my car please help.

Police No: 433472.