Sunglass Hut (Edgars) - ref# 311,929

<p>On 28 September 2016 i purchased a pair of oakley sunglasses at Edgars from their Sunglass Hut department (R2490). In December i lodged a complaint regarding these sunglasses stating that the temples are not fitting my face and the frame is fading in colour having shades of white yet these sunglasses are black. On 19 January 2017 i submiitted a warranty assessment form to Sunglass Hut, noting that these specs were only 3 moths old when these problems started.</p> <p> </p> <p>On 25 January 2017 they collected my sunglasses, on 02 February 2017 they send a reply: "With reference to your sunglasses currently at our office for warranty assessment, please be advise that your warranty has been declined due to the fault not being one of the manufacturing defects but one caused by the product not being well maintained, there are scratches on the lenses and on the frame, it seems as the temples has bite marks on them as well<br />Taking all of the above into consideration, your warranty has been declined; we can advise you of another option called the OOPS COVERAGE, BPG Breakage Protection Guarantee, this means that you can return your sunglasses with your proof of purchase, and get an identical pair by paying only 50% of the full retail price"</p> <p>I told them that i dont have any pets unless the rats bit it as it stays in a pouch in my vehicle, I also stated that the frame is "loose" and the colour was "fading" as it was only a few months old.</p> <p> </p> <p>They refusing to repair because of their reasons, please investigate</p> <p> </p> <p>Regards</p> <p>Lindsay Wood</p> <p> ********** 750</p>