Oakley Agent Sunglass hut snuffing me with terrible service

I am a loyal Oakley brand customer, i buy a pair of Oakley's annually because i am a sales manager and this means i spend a lot of time on the road, i love my Oakley sunglasses, they offer great protection and excellent warranty. i know this because i have had an experience were i had to claim and the issue was resolved without problems. Well, until now. i bought my annual pair of Oakley's(turbines) a few months ago and the Oakley logo on the earpiece fell out, i contacted sun glass hut to start the process of claiming my warranty, they collected my sunglasses without a problem, this was about four weeks ago, until now i have not heard one word from them, leaving me in the dark and driving around without protection, i think this is terrible service and believe that a company like Oakley needs to know when their agents are not performing to the brands expectations. i hope (in vain)this will be resolved soon, but honestly cannot express my utter anguish and disappointment.