1 reviews | Active since Mar 2015
Bad service, insulted and still no information!
I have a pair of Oakley Crosshair sunglasses which have scratched lense coating, it is from general wear and tear and I have decided I want to purchase new lenses as I love the frames. I contacted them via email, I found the email on the Oakley South Africa Facebook page and the email address I got says it is for lense replacements etc. So I emailed them, I never heard anything then I emailed back and finally got a response saying that my email had been forwarded to the relevant person. Then to be fair I did receive a phone call but I was busy so my staff member to her that I could not take the call right now and she then said she would email me the information. It has been 5 days since and I have still not received an email, so I contacted the first person that rep**** to me mail and instead of forwarding it to \Shells"he accidentally forwarded direct to me and says \""Has the email been sent to this guy already?\"" that reads to me as a little insolent"
Good Day Sir
We apologize for the lack of communication and for you receiving the internal mail regarding this query.
We value all feedback and we use all our feedback to ensure we continuously train and up skill our teams. We are certain that no malicious intent or insolence was intended when the email was sent between the 2 staff members. In saying that, we will ensure this is addressed with the relevant people, to ensure the correct language is utilized going forward.
We have forwarded your query onto the supervisor in the After Sales department, who will ensure this is handled in the correct manner.
Thank you and Kind Regards
Customer Service
Good Day Sir
We apologize for the lack of communication and for you receiving the internal mail regarding this query.
We value all feedback and we use all our feedback to ensure we continuously train and up skill our teams. We are certain that no malicious intent or insolence was intended when the email was sent between the 2 staff members. In saying that, we will ensure this is addressed with the relevant people, to ensure the correct language is utilized going forward.
We have forwarded your query onto the supervisor in the After Sales department, who will ensure this is handled in the correct manner.
Thank you and Kind Regards
Customer Service