Untimely Cremation

Oakleigh promised to tell me the time and date of my wife's cremation. Oakleigh phoned whilst I was on another call. When I rang back no one knew what the call was about and said they would call back. They never called back so today I called them to discover my wife was cremated yesterday. Marcus \left a message\" on my phone.<br> They have my business landline as well. Am I out of line or is this disrespectful? I will never recommend these people to look after your loved ones. "