Worst service ever from Oukhurst

I have submitted a vehicle claim on the 8th of March. It is now the 14th and my vehicle has still not even been quoted on the damages. Firstly my vehicle has supposed to be moved to another repairer to be quoted. I was fine with that. However it has not moved yet and was supposed to be moved 2 days ago as per my claim handler. The lady dealing with my claim, Sonja De Buys was not in the office yesterday which means my claim just stood still. Nothing has been done since the accident occured. The service is seriously pathetic. I should've atleast known by now when my vehicle would be fixed by or if it will be written off. There is no car hire and I need my vehicle, it is causing me additional expenses which I wouldn't have incurred if oakhurst handled my claim properly