1 reviews | Active since May 2018
WORST SERVICE EVER!!!
WORST SERVICE EVER!!!! Consultant Nicolene Oosthuizen sent me a policy schedule 7 times and still wrong info, you change an installation address for their smart box an tracker installations they go and change your overnight parked address...so I work and live at the company WOW!!! I cancelled this policy days before renewal date yet they still go and deduct money from my account! They first phone you everyday the whole day at the beginning now that they must give me a refund even after proof of deduction was sent as requested now nobody is coming back to you! Biggest Sharks ever...Do yourself a favor read through their policy documents first...For all I saw was Non Payment for this and Non Payment for that so in all it was just a whole lot of Non Payments!!!
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaints investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or s provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaints investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or s provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Mrs. Wilson
We apologise for the service you have received and the inconvenience thereof.
As per our records, your premium was debited from your account, however your debit order returned in contravention with the payers’ authority. We confirm that you have reversed your premium for June 2018, as such, no refund is due to you.
We confirm that your policy was cancelled as per your request with effect from 28 May 2018.
We trust that the above explanation would suffice.
Oakhurst Resolutions Team
Mrs. Wilson
We apologise for the service you have received and the inconvenience thereof.
As per our records, your premium was debited from your account, however your debit order returned in contravention with the payers’ authority. We confirm that you have reversed your premium for June 2018, as such, no refund is due to you.
We confirm that your policy was cancelled as per your request with effect from 28 May 2018.
We trust that the above explanation would suffice.
Oakhurst Resolutions Team