SS
Siphesihle S

1 reviews | Active since Jun 2017

19 Jun 2017, 16:05

Worst service displayed by a service provider.

<p>I was in an accident in January 2017. My car was not drivable so I called my insurer and it was towed away from the scene. I submitted the claim and it was approved by Oakhurst insurance. My car was fixed and returned but upon collection I realised that the panelbeater didn't do a professional job. Furthermore the car couldn't move or steer the way it was supposed to. I returned it to the panelbeater and they promised to fix the problem. They found that there was damage to the turbo and I called Oakhurst insurance to inform them about the matter and they denied that it was accident related. I reached out to their manager, Keith Van De Werwe who demanded proof that the damage was accident related. That was provided by Volkswagen and Turbo Exchange in a form of a report but Mr Van De Werwe rejected it. He then sent his own assessor whose findings corresponded with what was diagnosed but Mr Van Werwe claimed that the damage was my fault because I left the car to idle after the accident. The frustrating part is that 5 months after the accident, my car isn't fixed and no one is willing to assist me. </p>

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Replies (4)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply19 Jun 2017, 16:27
Official

Hi Sphe

Thanks for contacting Oakhurst.

We will investigate your complaint and get back to you shortly.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply20 Jun 2017, 12:40
Official

Good day Sphe

We are unable to find you on our system with the details you have provided. Are you perhaps assisting someone else with a complaint in which case please provide us with their ID number, full names and contact numbers.

If not please provide is with your claim number

Regards

Oakhurst Resolutions Team

SS
Siphesihle S's update20 Jun 2017, 12:42
Reviewer Update

Please call me on ********** 464

Oakhurst Insurance Company
Oakhurst Insurance Company's reply20 Jun 2017, 13:14
Official

Hi Sphe

Thank you for that information.

We will investigate the matter and get back to you as soon as possible.

Regards

Oahurst Resolutions Team