FE
Farana E

1 reviews | Active since May 2009

17 Mar 2017, 14:01

WORST SERVICE AND WHEN IT COMES TO CLAIMS AT OAKHURST INSURANCE !

<p>I put in a claim through Oakhurst in January. My claim was rejected and I submitted the claim for review via the internal resolutions department and the repudation was overturned. An assessor was appointed and a month later, after numerous follow ups my claim was again rejected for the same reasons given the first time ! i have since asked for copies of various documents and the assessors report but have not had a response from Oakhurst. I have since reported this to the Short Term Insurance Ombudsman but can warn anyone wanting to take out insurance with Oakhurst to beware when it comes to claims as they are not forthcoming and their service level is pathetic !!</p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply17 Mar 2017, 14:17
Official

Dear Faranae

Kindly take note that all communications relating to your claim/complaint must be channelled via the office of the ombudsman.

We hope that the above is in order.

Kind regards

Oakhurst Resolutions Office

FE
Farana E's update17 Mar 2017, 14:39
Reviewer Update

I have already lodged a claim via the ombudsman! People need to be made aware of dealings with Oakhurst