1 reviews | Active since May 2018
Worst mistake ever
The worst mistake ever was insuring with Oakhurst. As an insurance company you must first understand the circumstances causing a vehicle accident before claim rejection.Yes i was speeding as the smart device stated but understanding the reason for speeding(High risk area/Hijack avoidance) must also be taken into consideration especially if one is not intoxicated, previous driving history must also be checked. I curse the day i joined Oakhurst insurance.
Good day Isaia
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as supp**** by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day Isaia
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as supp**** by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Isaia
We confirm that you had a claim for an accident that occurred on 8 May 2018 under your Oakhurst Agile Policy, which was declined after verification thereof.
After conducting a full investigation, it was found that the speed limit governing the stretch of road where the accident occurred is 60km/h. We confirm at the time of loss, you were driving 131km/h. As such, you exceeded the maximum speed limit on the road by 71km/h.
We submit that your actions at the time of the accident constituted recklessness. You have deliberately exposed the insured vehicle, yourself, and other road users to the dangers that go hand in hand with high speed driving.
Regrettably, taking the above into consideration we cannot fault the Insurer’s decision herein.
Regards
Oakhurst Resolutions Team
Dear Isaia
We confirm that you had a claim for an accident that occurred on 8 May 2018 under your Oakhurst Agile Policy, which was declined after verification thereof.
After conducting a full investigation, it was found that the speed limit governing the stretch of road where the accident occurred is 60km/h. We confirm at the time of loss, you were driving 131km/h. As such, you exceeded the maximum speed limit on the road by 71km/h.
We submit that your actions at the time of the accident constituted recklessness. You have deliberately exposed the insured vehicle, yourself, and other road users to the dangers that go hand in hand with high speed driving.
Regrettably, taking the above into consideration we cannot fault the Insurer’s decision herein.
Regards
Oakhurst Resolutions Team