WORST INSURER EVER!!!!!

WORST COMPANY EVER! DO NOT TRUST THEM!!!!!!!!!

They never phone, you waste all your airtime holding as their receptionist doesn't understand or put you though to the wrong department. They move your car for one stock yard to the other without being informed and then have to be happy with a "im sorry you feel this way" useless email. they never ever phone you back to update you on a claim yet they can not wait to take your money!!1

My vehicle is insured with oakhurst insurance since 2014. I have a fully comprehensive cover with them for my vehicle. (Mazda 2 1.3 Dynamic 2012)

On the 27th of October at around 14:00 my niece asked if she can use my vehicle just to go to the store for some groceries as her car was in for a annual service that day and it took a bit longer than expected.

She went to the store and on her way back another driver skipped the stop street and drove into her. (This was around 15:00 that day).

We phoned the insurance to assist with the towing.

3 weeks after the claim was submitted, I was informed by Oakhurst they will not pay the claim as I have a nominated driver policy and should have informed them that my niece was driving the vehicle. She is not a regular driver of the car as she owns a car - She was just using it for not even 2 hrs that afternoon. I also mentioned to Oakhurst that they close at 12:30 on a Saturday so how was I suppose to call to log her a driver as she took the car only at 14:00.

Oakhurst said that the car is written off and because of the high value of the claim they will also not pay because my niece drove the car.

I was informed by Oakhurst that the vehicle is written off and can not be repaired. After the rejection of my claim i had a vehicle panel beater assess the vehicle and informed me that the vehicle can be repaired for about R30 000.00.

Oakhurst not once contacted me during the 3x weeks to give me update - i had to contact them and only received a rejection letter via email. no phone call nothing. Oakhurst informed me that "they will not entertain my claim" - which is not how you inform a client of a claim. i decent phone call and proper explanation over the phone is the least.

i have suffered major losses - the vehicle is fully paid off and now i am without a car and without money to repair it.

if oakhurst does not want to pay out my claim - i want all my premiums paid to them refunded to repair my vehicle!!!!