Worst insurance experience ever

worst insurance company EVER !

1. cant get through to your claims consultant . phone rings , stops , sounds like someone is answering then no response .initial claims consultant left the company and I was passed on to a new lady who informed me of this AFTER I called 2. Received 2 letters , 1 for outstanding docs which I have sent and that my claim is cancelled , when following up I was told it is their system. Then another to say I need to send them documentation I already have , the consultant advised this is a mistake. 3. assessor calls , when I dispute additional access for no 3rd party details he does not pass on info to my claims consultant .Total whopping R6000 access!!!!!!! this after paying the City of CApe Town an additional R190 for an accident report the insurance needed. 4. Oakhurst approves amount they feel is fit to fix your car. Quote from dealer is more so where do I find a place to fix my car for this price? the assessor tunes me at least I have the platimun cover of R3600 they pay me to hire a car to make up for the shortfall 5. they ask me to do a review of my experience I tell them how I feel , they will call me still nothing 6. Oakhurst deposits the money to fix the car which is R8000 less than the quote sent and I still await the R3600 deposit to hire the car.

SAD! THE WORST INSURANCE EXPERIENCE BYYYYYYYYYYYYYYYYYYYYYYY FAR

If I compare them to Virgin money insurance

no access , car is taken into panelbeating shop , car hire is sorted no hassles no fuss