1 reviews | Active since Jun 2014
Worst insurance ever.
Worst insurance ever. ********!!!!!!, it wont end here, im taking you to twitter, ombudsman everywhere i can go. Last week my car broke, took it in for mechanics, they said my water pump had failed and the car overheated, furthur on they needed to do more diagnosis, they needed to change the : CYLINDER HEAD OVERHAUL, HEAD GASKET SET, THERMOSTAT, TIMING CHAIN KIT, CRANKSHAFT OIL SEAL, WATER PUMP, the amount came to R26 000, after a long week The most rude and self centered "Jeandre" called me yesterday to tell me my calim has been rejected, i asked why, he said they dont cover water pump,theirs no where it says that on the documents i signed in 2016, Im coverd for all the above why are the other components rejected if thats the case. im taking this to facebbok, twitter, instagram, everywhere, ive been paying my hard earned CASH!!!!! to ********. FIX MY CAR!!!!!!!
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
We refer to your complaint logged on Hello Peter dated 08 August 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 29 July 2019 under your Oakhurst Roadwise Warranty Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the Insurer and yourself. We confirm that you have agreed to the terms and conditions of your policy, and your policy documents were sent to you throughout the life time of your cover.
Kindly note that the said terms and conditions were applicable to your claim and the Insurer re**** on same to verify the validity of your claim.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries on the matter.
Sincerely,
Oakhurst Resolutions Team
We refer to your complaint logged on Hello Peter dated 08 August 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 29 July 2019 under your Oakhurst Roadwise Warranty Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the Insurer and yourself. We confirm that you have agreed to the terms and conditions of your policy, and your policy documents were sent to you throughout the life time of your cover.
Kindly note that the said terms and conditions were applicable to your claim and the Insurer re**** on same to verify the validity of your claim.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Office should you have any further queries on the matter.
Sincerely,
Oakhurst Resolutions Team