Worst Insurance Company to ever deal with BEWARE!

I have 2 policies, I called for assistance on Friday 15 May 2015 to have My BMW towed because I hit a pot hole and it refused to start, NO ONE I mean NO ONE could help me until MONDAY after bragging on your 24 hour emergency system. I was broken down in Vereenging and I am from Kempton Park. I pay for a so called Platinum Membership! Im a female standing on a road for over 7 hours with no help at all. My vehicle stood in a yard that has no security and it was fine all of a sudden to then park my vehicle outside rather than IN A LOCKED UP GARAGE.! . I had to wait over a week for the assessor to assess my rims only to find out I dont have cover for pothole damage, then why even send the assessor in the first place knowing I had pot hole damage. My complaints list goes so much further from claims to poor service and worst of all Extremely bad customer service. As from the 15th of May to date I have a list of complaints and no one can help. This company is useless to the core. I will make sure that no one else get ********** as I did or go through what I did. We rather pay a little extra than to deal with Oakhurst insurance company that cant help when we need the help. Dissapointing!