Worst Insurance company EVER !!!!!

I joined insurance driven by the AA last year September 2017 all was well till they changed underwriters to Oakhurst insurance they are the worst to be quite frankly I don't even know what I am covered for anymore because they make changes every day and they do not even have the decency to call & make you aware of the changes made , I recently claimed for an incident where I scratched my vehicle , My claim was approved & I was told I am liable to pay double access because there was no 3rd party vehicle involved and I was told it was on my policy schedule that was sent to me on the 30th of April . When I asked about the no access benefit that was on my policy I was told that oh that was cancelled too .

Well my claim was approved on the 4th of May 2018 and I was called by the panel beaters to bring my car on the 14th so the can start working it and it would take about 4 days to fix my car depending on when they receive the parts from my insurance cause my claim was approved but my insurance is supplying the parts , I took my car to the panel beaters as arranged and on Friday the 18th I decided to call the panel beater to check up on the progress of my car and they said they are waiting for my insurance to send the parts , On Monday around 14:00 called the panel beater again he said he was still waiting for the parts & advised me to call my insurance and hear what is the hold up , When I called them I was referred to a lady named Angela Dyssel and she said to me she will check up on the parts department and get back to me , she did not I called again yesterday and she said oh I will check with the parts department so I asked her if she could check with them while I hold the line and she promised to call me back , this time around she did call back and told me they called the supplier and they said they were expecting it either today (the 22nd) or tomorrow(the 23rd) and then today when I called she said she have not heard anything I asked if she could call and follow up she said she will let me know if she hears anything about it and put the phone down . This is by far the worst service I ever experienced , their supplier should be able to give them a time frame for their orders , Whats more frustrating is waiting and now knowing how long exactly are you going to wait because the insurance that I gracefully pay every month does not have the answers . Today I had to postpone my work trip because when oakhurst insurance took over they cancelled the car hire option I had on my policy . I will never advise anyone to use this insurance its the worst.