MW
Marlize W
1 reviews | Active since Oct 2017
30 Nov 2018, 14:14
Worst insurance
Oakhurst is not paying out my insurance claim on my home contents.... thank you oakhurst for nothing. Why do i have insurance... reason as there was not forceable entry but you can clearly see where the window was forced open? This is pathetic service!!!!!!!!!!!! Seeing that you have cannot cover my loss im sure i can demand all my premiums back? I will surely not recommend this insurance to any one. This is just a excuse for not paying out.
Helpful (0)
Replies (2)0
Replies (2)
Oakhurst Insurance Company's replyOfficial
30 Nov 2018, 14:32 Dear Marlize
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply30 Nov 2018, 14:32
Official
Dear Marlize
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
19 Dec 2018, 11:44Dear Marlize
Kindly note that since you have approached the office of the Ombudsman for Short-Term Insurance (OSTI) for the adjudication of this matter, we will request that you please forward any further queries directly to their office until this matter has been finalised.
Oakhurst will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the OSTI, and the same sentiment applies even after this matter has been finalised.
We trust you find the above in order.
Regards Oakhurst Resolutions Team
Kindly note that since you have approached the office of the Ombudsman for Short-Term Insurance (OSTI) for the adjudication of this matter, we will request that you please forward any further queries directly to their office until this matter has been finalised.
Oakhurst will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the OSTI, and the same sentiment applies even after this matter has been finalised.
We trust you find the above in order.
Regards Oakhurst Resolutions Team
Oakhurst Insurance Company's reply19 Dec 2018, 11:44
Official
Dear Marlize
Kindly note that since you have approached the office of the Ombudsman for Short-Term Insurance (OSTI) for the adjudication of this matter, we will request that you please forward any further queries directly to their office until this matter has been finalised.
Oakhurst will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the OSTI, and the same sentiment applies even after this matter has been finalised.
We trust you find the above in order.
Regards Oakhurst Resolutions Team
Kindly note that since you have approached the office of the Ombudsman for Short-Term Insurance (OSTI) for the adjudication of this matter, we will request that you please forward any further queries directly to their office until this matter has been finalised.
Oakhurst will, however, be happy to assist in any way to ensure the speedy finalisation of this matter with the OSTI, and the same sentiment applies even after this matter has been finalised.
We trust you find the above in order.
Regards Oakhurst Resolutions Team