WORST CUSTOMER SERVICE EVER

On having my accident in Dec'14 where I was driven into by a 3rd party, I was advised by the lady WHO CALLED ME from Oakhurst to rather claim through my insurance as its much quicker & they would claim back my excess for me. Seemed easy enough - only they made it more difficult than anything else.<br> <br> Firstly the assessor wouldn't approve damage to my bumper and fender claiming it was from previous damage. My vehicle assessment form shows no previous damage AND the accident was an impact from the left hand side resulting in the entire underneath of my vehicle snapping. Of course my bumper and wheel arch would have damage. <br> <br> On following up the payment of my excess i get this:<br> <br> We have been advised that Our Panel beaters have repaired your vehicle and added parts that were not authorised and signed off by our Assessor. The vehicle repairs has to be in relation to the damages of the said accident and if anything else is not seen as such should not be replaced or repaired. This puts you as a client in a position that is better that than you were in before accident, which is betterment.<br> <br> I will make sure I tell everyone i come into contact with NOT to sign up with Oakhurst