Worst Claims Experience

<p>Almost a month ago - we submitted a claim to Oakhurst for a s****** that crashed into our Taxify vehicle. The drivers of the s****** was drunk and the entire accident was caught on camera by 3 different residences. Eye witness accounts were given, local CPF account was given, the police case number was given, Oakhurst approaved supplier repair quote was given and now.... we're following up almost daily and NOTHING. </p> <p> </p> <p>Their 1st excuse is that they don't have an operating license for Taxify - yet they are licensed to insure their vehicles in South Africa. </p> <p>The 2nd excuse is that their processes are slow and this is just how they work.</p> <p>Finally - the last straw- after numerous escalations to them, their investigator calls my husband who was driving at the time and asks him if he was given a breatheliser!!! Absolutely disgusting - there are no words!</p> <p> </p> <p>CPF Linmeyer and Moffatview Police were on the scene within 5 minutes, if there was even a hint of a reason for suspicion of his behaviour, it would've been picked up, and yet somehow their lazy investigator living in the sleepy town of George with nothing better to do than dream up ways to be an exceptional (*sshole) to customers has the cheek to ask. </p> <p> </p> <p>Oakhurst, you should be ashamed of your service, your processes, your absolute lack of integrity and your beyond rudeness to your customers. </p> <p> </p> <p>I've contacted the Insurance Ombudsman. You've recieved my complaint in writing and this is an additional one to let everyone know - Do Not Deal With This Company - they are ******.</p>