Will not reimburse my claim and ignores follow-ups

I joined Saxum Insurance around February 2015 through a broker called Sureport Risk Solutions. Sureport moved the insurance book to Oakhurst Insurance Company around April 2015 and they did not communicate this change, and most importantly the emergency number to call in the event of crisis.<br> <br> On the 21 October 2015, my car had a mechanical breakdown and I called Saxum Insurance for Roadside Assistance (Not knowing that Saxum was no longer my insurer). They delayed sending the Tow Truck until I was ****** of all my belongings worth more then R40,000.00 at gunpoint. I cannot hold Saxum for the delay and the resultant *******. <br> I have requested Sureport Risk Solutions to reimburse my lost belongings due to their negligence in providing me with new Policy details and the emergency line in the event of a crisis. Oakhurst Insurance Company should not have deducted premiums from my bank account without ensuring that I had all documentation giving them the right to deduct money from my account.<br> I have been in touch with the broker, who has started ignoring my follow-ups on the status of my claim. I want both Oakhurst Insurance Company and Sureport Risk Solutions to reimburse my loss.