We don't pay we hassle...

A client of Oakhurst Insurance drove into the back of my 84 year old father's car on 2 August 2019. He admitted his fault and gave all the details to us to claim from his insurer - Oakhurst. The first thing Oakhurst send is a "third party claim process letter and questionnaire" in said document you are expected to sign away ALL your rights. Their claim processing time is 60 WORKING days - three months! when they did eventually process the claim and make an offer of settlement it was 40% lower than the quotation to fix the car - take it or leave it. But it gets worse. When you accept their paltry offer they take another 30 WORKING days to pay out. so from 2 August 2019 to after Christmas 2019 my father has been driving a car without tail lights as they were damaged in the accident. Come on Oakhurst this is not acceptable behaviour. Your client drove into the back of the car. Pay up and stop dragging it out.