Warranty cancellation Oakhurst insurance

Hello there, I took a mechanical warranty in 2018 with Oakhurst and was advised by the consultant namely Sylvia and the policy itself stated that if I wanted to I can put the policy on hold without ceasing or cancelling, I would not be covered for that particular month then resume again as soon as I pay then get covei. To my surprise each time I ask for my policy to be put on hold I get told by Belinda Zicubu that she's cancelling the warranty. As I am writing this review my warranty has been cancelled I received a confirmation letter this morning. So , I want to understand why is Oakhurst insurance not honoring terms of their policy? Who has asked for the cancellation as I did not? Warranty UDWA34675