Warning to all UBER PARTNERS - DO NOT INSURE WITH OAKHURST, IF YOU ARE INSURED, SEEK ALTERNATIVE

I've had THE MOST HORRIBLE experiences whilst being insured with Oakhurst.

we all know UBER insurance is extremely expensive but we know we need it, we don't have a choice as we need the peace of mind that our insurer has our backs, well, surprise surprise.

I was insured with Oakhurst and had 2 unfortunate events where reckless drivers had driven into my vehicle. On the first matter the claim was minimal, not a lot of damages, however, I supp**** OAKHURST with all the information (photographs of vehicle, registration number etc.) to recover my whopping R5 000 excess, however, after , I guess maximum 2 phone calls, they abandon recovery to say they can't help any more as they sent ONE (1) letter of demand to the third party and he says his vehicle wasn't involved as he was out of town, WE SENT YOU PHOTOS OF THE CAR ****IT. anyway, we are now still out of pocket as they have easily just lifted their hands and said they can't help.

my second incident, i was T-boned by a reckless driving third party. my damages were +- R26 000. then to my surprise, OAKHURST notified me that they have imposed additional excesses for an OPERATORS CARD to be presented at the time of the claim. There was no personal one on one phone call service from them to explain these changes and after submitting 3 motivation letters for the additional excess to be waived, what do they say " you received your schedule you need to make sure you take note of the changes". So, now i am sitting with R26 000 worth of damages on my vehicle which i can't claim as my excess comes to a ridiculous whopping R30 000.00. so now I have lost income due to having to fix my car myself etc. etc. But to put a cherry on the cake, they now won't even attempt a recovery as we did not claim. THEY WEREN'T GOING TO MAKE AN EFFORT ANYWAY AS THIS IS JUST NOT A SERVICE OAKHURST OFFERS.

SO UBER PARTNERS, BEWARE, IF YOU ARE INSURED WITH THEM, CANCEL YOUR POLICY CAUSE YOU NOT GOING TO BE COVERED UNLESS YOU HAVE SAVINGS OF LIKE R30 000 JUST LAYING THERE TO PAY THESE EXCESSIVE ********** EXCESSES. FROM THE UNDERWRITING STAFF, TO THE CLAIM STAFF TO THE "CLAIMS MANAGEMENT TEAM" NOT ONE SINGLE PERSON HAS ANY IDEA WHATSOEVER WHAT THE WORD CUSTOMER SERVICE MEANS.

To everyone in actual fact. check your schedules as Oakhurst will just email them, they won't call you to discuss the changes, they won't assist with your claim, and when you cancel, they also will not try and retain your business.

TO SAVE EVERYONE A LOT OF FRUSTRATION , FIND ALTERNATE INSURANCE