Very slow turn around on cancellation

<p>On August 26 I emailed the consultant and asked to cancel my policy and what the excact procedure would be with notice etc. The only reply I got was as to why I was cancelling and no follow up after that, until sending an email on the 30th to which I was told I will be contacted by someone. I am still waiting (2nd of September) I was pretty pleased with the service given by the company up until now.</p>