DM
Dudu M
1 reviews | Active since Aug 2018
03 Sept 2019, 10:27
Very poor service from this company
I had an accident on Sunday evening ,I phoned my insurance and I was put on hold for 2 full hours .At last somebody tried to help me but she failed to explain to me how are they going to help me or the procedures to follow when you are in an accident
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Replies (2)
Oakhurst Insurance Company's replyOfficial
03 Sept 2019, 13:38Dear Dudu
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply03 Sept 2019, 13:38
Official
Dear Dudu
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
20 Sept 2019, 10:35Dear Dudu
We refer to your complaint logged on 03 September 2019.
Following the outcome of your call on 01 September 2019 where you called our emergency number to request roadside assistance.
We refer to your complaint logged on 03 September 2019.
Following the outcome of your call on 01 September 2019 where you called our emergency number to request roadside assistance.
We confirm that you were not kept on hold for 2hours as alleged, rather that you made a few unsuccessful attempts to get hold of an agent to assist with your request. We have investigated the matter and found that there was a high call volumes on the day and this caused delays. We sincerely apologise for the inconvenience caused.
We further confirm that we have contacted you directly to resolve this matter.
Trust the above is in order.
Regards,
Oakhurst Resolutions
Oakhurst Resolutions
Oakhurst Insurance Company's reply20 Sept 2019, 10:35
Official
Dear Dudu
We refer to your complaint logged on 03 September 2019.
Following the outcome of your call on 01 September 2019 where you called our emergency number to request roadside assistance.
We refer to your complaint logged on 03 September 2019.
Following the outcome of your call on 01 September 2019 where you called our emergency number to request roadside assistance.
We confirm that you were not kept on hold for 2hours as alleged, rather that you made a few unsuccessful attempts to get hold of an agent to assist with your request. We have investigated the matter and found that there was a high call volumes on the day and this caused delays. We sincerely apologise for the inconvenience caused.
We further confirm that we have contacted you directly to resolve this matter.
Trust the above is in order.
Regards,
Oakhurst Resolutions
Oakhurst Resolutions