1 reviews | Active since Jul 2017
Very Poor Service from Oakhurst
I am writing this as a last resort as my experience with Oakhurst has been like hitting a brick wall. Following the OSTI's ruling in May that the insurer pay the full market value of my car which Oakhurst wrote off, I have made several attempts to get the insurance to pay out the shortfall on the claim but Mariska Brits kept telling me that the claim was repudiated (although this was in light of my original claim from insurance), as per the OSTI ruling, I had to lodge a fresh claim for shortfall as the settlement had been revised and I sent a new settlement letter from the bank to Mariska and sent mails to the internal ombudsman which have been subsequently ignored. It is really regrettable that Oakhurst continues to be underhanded in its dealings and failing to keep its end of the contract terms.
Good day Ms Motswatswe,
We regret that your experience with Oakhurst has been unfavourable to you but we assure you that Oakhurst has put in its best efforts to assist you in the handling of your claim for your benefit.
Kindly note that Oakhurst has reviewed the outcome of your shortfall claim and unfortunately, even in accordance with the new comprehensive claim settlement amount, there is still no amount payable to you under your Supercover Policy.
You will receive a formal letter from Oakhurst in your preferred method of communication which will detail the policy terms and conditions that were app**** to your Supercover claim.
Oakhurst is thankful to have been of service to you.
Kind regards
Oakhurst Resolutions Team
Good day Ms Motswatswe,
We regret that your experience with Oakhurst has been unfavourable to you but we assure you that Oakhurst has put in its best efforts to assist you in the handling of your claim for your benefit.
Kindly note that Oakhurst has reviewed the outcome of your shortfall claim and unfortunately, even in accordance with the new comprehensive claim settlement amount, there is still no amount payable to you under your Supercover Policy.
You will receive a formal letter from Oakhurst in your preferred method of communication which will detail the policy terms and conditions that were app**** to your Supercover claim.
Oakhurst is thankful to have been of service to you.
Kind regards
Oakhurst Resolutions Team