Very disappointed with AA in partnership with Oakhurst insurance service.

I have been with the insurance for almost 3 years now such that I have recommended the insurance to over 5 people including my brother. Recommending the insurance to my brother is decision I regret. I wish I would have advised him to stay with his old insurance. My brother was involved in two car accidents in December, first on 21 December 2018 and the second one 25 December 2018. We reported both accidents within 24 hours and even emailed the photos of both accidents as they requested us to. The most bizarre thing we received was the SMS asking us to provide 4-page accident reports from SAPS. After we have emailed them the AR numbers to the insurance for them to obtain the report directly from SAPS. My brother is currently in Free state and the Accidents happened in KZN and Eastern Cape Respectively. I have been in accident before and my previous insurance never compel me to get full accident report on my own. SAPS in KZN and Eastern Cape were as shocked as I am and refused to give us the AR via email. SAPS told us to ask the insurance to call them directly but the insurance still insisted that we get it on our own as they are not allowed to make calls on behalf of their clients. As if the above was not enough, AA insurance in partnership with Oakhurst now denied that we reported the accident yet they claim that their calls are recorded. we have a copy of email sent to them and lucky enough we have the details of the person we called. The name of the person is Manda Botha. I will personally not let the insurance make us idiots or headless chicken and I will involve lawyers if they continue giving us running around. I am extremely disappointing AA lack of professionalism, poor communication within their team, lack urgency and inconsistencies.