Very bad service

My car was involved in a car accident on the 7th March i called for assistance and they send a towing truck and my car is still standing with the panel beaters. Firstly they did not know who towed my car that was the 14th and I gave them the number that was Sunette who send me the sms. Since tuesday I cannot find anyone to assist me and the panel beaters can not fix the car because Oakhurst need to buy parts. I have been phoning them and no one want to assist me if I ask for the manager they said she is in a meeting her name is Chantel and today I spoke to Abida, Natalia the receptionist living message and she does not come back to me, I called three times already today. yesterday i called send email to this Chantel and Zoliswa my consultant but there was no response. I am very very much disappointed with their service.