ZN
Zamani N

1 reviews | Active since Jul 2011

20 Jun 2017, 13:37

Urgent Msg My Foot!!

<p>I logged a claim yesterday, 24hrs later "my potfolio" consultant has not called me. I've called 5times in that period. "Her line is busy Sir, may we leave her an urgent message to call you back". Nonsense man!!!</p> <p> </p> <p>The consultant's name is Helecia. </p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply20 Jun 2017, 15:35
Official

Dear Zamani

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply22 Jun 2017, 16:31
Official

Dear Zamani

We apologise for the inconvenience caused.

We confirm that your claim was registered by Bianca Oosthuizen on the same day that you reported it, on 19 June 2017. We further confirm that you were contacted by Helecia Erasmus (your claim handler) on 20 June 2017 for further assistance regarding the claim.

Please do not hesitate to contact our Resolutions department should you have any further queries regarding the matter.

We trust you find the above in order.

Regards

Oakhurst Resolutions Team