Unreliable Mechanical Warranty

When i took out the motor mechanical warranty the salesan advised that the policy covers parts, towing and labour. My policy states i qualify for mechanical breakdowns and towing charges. However, when i called to be towed, i had a breakdown at a traffic light, i was informed that i have to arrange and pay for my own towing and claim back a refund from Oakhurst. Same with the claim, i was informed i must pay take the car to an RMI approved workshop to get a quote and pay for myself to gt the quote an then pay or my own repair or replacement damages directly to the workshop. Theeafter submit a refund to the insurer, Oakhurst! I was gobsmacked! I asked for a copy of the recording, because i informed the claims agent thats not how the claims procedure was explained to me during sales, i would have never taken the policy if they were truthful about the claims procedure from the point of sales, what is the use of having a warranty cover if i'll anyway have to pay for myself and afterwards submit a reclaim. They cancelled my claim because i was unable to provide a quote for damages, before they even listened to the recordings. I had to complain and the claim was reopened(a week later). I managed to get the car towed, got a quote and submitted it to Oakhurst. They assessed the quote and paid only part of it, saying the amount for parts include labour and VAT, which again was different to what was promised during sales, still not having listened to the recording of the sales call. I ended up having to pay the full quoted amount for the repairs, and received a refund of only half the quited amount afterwards. I have since cancelled that "insurance" . I definitely do not recommend the Oakhurst extended motor warranty plan, abolutely pathetic clams procedure at claims, vis a vis what is explained during sales, mind you the policy is effective from date of sales call, i received the policy scedule document after the policy was effective.