Unproffessional

On the 8 April I received an email from Pam Koloti working at Oakhurst Insurance wanting clarity about an accident which took place on the 7/01/2015. I sent her photos of my damaged car from behind as well as the sketch of what took place on the day their client bumped me from behind. I sent a follow up email on the 5 May and till date no one has responded. This is unprofessional and uncalled for, the least they can do is acknowledge receipt of my mail and tell me that even after 8 months they are still working on the claim.