Item: Oakhurst Insurance Company
Rating: 1
Author: Shameem B

Oakhurst Insurance Company's replyOfficial

04 Mar 2019, 10:55

Hi Shameem

We confirm that you have spoken to a Client Liaison Consultant this morning and she is investigating your complaint and will revert shortly.

We trust you find the above in order.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company's reply04 Mar 2019, 10:55

Official

Hi Shameem

We confirm that you have spoken to a Client Liaison Consultant this morning and she is investigating your complaint and will revert shortly.

We trust you find the above in order.

Regards

Oakhurst Resolutions Team

SB

Shameem B's updateReviewer Update

04 Mar 2019, 13:17

I find it amazing that you guys respond to these Hello Peter Posts but have no time to respond to telephonic queries . I am breathless in anticipation for your response .....

SB

Shameem B's update04 Mar 2019, 13:17

Reviewer Update

I find it amazing that you guys respond to these Hello Peter Posts but have no time to respond to telephonic queries . I am breathless in anticipation for your response .....

SB

Shameem B's updateReviewer Update

05 Mar 2019, 11:45

These guys are most unprofessional , I got a call from their internal ombudsman , Pam Koloti last Thursday 28 February , to say that she has listened to the recordings and agrees that the excess should be reversed , now I receive an e-mail from her after many many calls , to say that she is still deliberating , SHOCKING service from Oakhurst . Still no resolve after 6 weeks , they initally say that the claim takes between 7 and 14 days .

SB

Shameem B's update05 Mar 2019, 11:45

Reviewer Update

These guys are most unprofessional , I got a call from their internal ombudsman , Pam Koloti last Thursday 28 February , to say that she has listened to the recordings and agrees that the excess should be reversed , now I receive an e-mail from her after many many calls , to say that she is still deliberating , SHOCKING service from Oakhurst . Still no resolve after 6 weeks , they initally say that the claim takes between 7 and 14 days .

Oakhurst Insurance Company's replyOfficial

11 Mar 2019, 13:29

Dear Shameem

We refer to your Hello Peter complaint logged on 05 March 2019, contents of which have been noted.

We confirm that the matter was addressed by our Resolutions department and a comprehensive response was sent to you on 07 March 2019.

We trust you find the above in order.

Please do not hesitate to contact our Resolutions department should you have any further queries regarding the matter.

kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company's reply11 Mar 2019, 13:29

Official

Dear Shameem

We refer to your Hello Peter complaint logged on 05 March 2019, contents of which have been noted.

We confirm that the matter was addressed by our Resolutions department and a comprehensive response was sent to you on 07 March 2019.

We trust you find the above in order.

Please do not hesitate to contact our Resolutions department should you have any further queries regarding the matter.

kind regards

Oakhurst Resolutions Team

Unpaid Insurance Claim