Unhappy client

Hi guys I’m sophie Monareng actually I’m not happy about the service I received from one of the consultants who was assisting me at the Oakhurst insurance company. I spoke to the other lady by the name of Mariska Brits I wanted to find out about the payment that was made directly to my account cause I had an accident on the 4.06.18 and so there was money credited which I didn’t understand because at the panel beater I was asked to pay 14800 so according to my insurance they paid 5886.20 and they again paid 5000 which is 10886 from that amount they deducted 2500.00 for excess and 2500 for no third pArty vehicle involved which is I was left with R5886 and then they paid 3400.0 for a curtesy car I wanted to confirm with them that the panel beat is requesting me to pay 14800 so now my insurance says they won’t be able to pay 5000 for towing vehicle and the 2500 for excess and 2500for no third party so meaning I will be paying 5000 for towing and 5000 for access and no third party which is 10 000 out of my pocket meaning I was only covered for 5886.20 I found unfair because I pay 969.78 on a monthly basis to be covered and at the end I fone the consult by name of Mariska Brits and she tells me that the money was deposited I ate it how can I eat the money that is gona help me to fix my car the service I received to that lady was very bad I’m not happy at all and I must pay the panel beat 10000 out of my pocket I’m really really not happy and because I dnt have that cash my car is gona stay there forever until I have that cash I found unfair because I’m paying on a monthly basis Thanks Sophie Monareng