AE
Anesu E
1 reviews | Active since Nov 2019
26 Nov 2019, 11:45
Unfair treatment on the claim
they advise you to take insurance cover with them and then when it comes time to claim they introduce new additional excesses. I had business insurance with them and my excess was R5000, now when my quotation was R35000 they reduced it to R26000 and deducted R25000 excess and paid ME R1200 to fix my damage of R35000..so I advise people to stop joining this bogus insurance company.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
26 Nov 2019, 11:49Dear Anesu
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply26 Nov 2019, 11:49
Official
Dear Anesu
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
AE
Anesu E's updateReviewer Update
27 Nov 2019, 18:24I'll be waiting, since my portfolio advisor and claims advisor just ignore my emails..i don't know if this is how you treat clients
AE
Anesu E's update27 Nov 2019, 18:24
Reviewer Update
I'll be waiting, since my portfolio advisor and claims advisor just ignore my emails..i don't know if this is how you treat clients