Unauthorized Debit Order

I have two issues<br> 1. I had a policy with Oakhurst and cancelled policy on 30th April. May premium was never refunded.<br> 2. I phoned on 22 July to get a quotation on another vehicle. The quotation never arrived, but on 27th July 2 debit orders went off my ***+R93.43. Phoned to ask why, Zimasa says they had to reactivate my account to be able to give me a quote. And promised to process a refund.<br> Phoned again in August, she says her refund request was rejected as the funds are not cleared yet. She will process refund again.<br> Another month went by, still no refund.