1 reviews | Active since Jan 2018
Unauthorized debit
I wanted an insurance deal with Oakhurst, just before finalizing the deal i cancelled it, the 1st debit was supposed to go off in December, as i had cancelled the deal it didn't but to my surprise 2 months down the line, i get a notification for attempt to debit my account, why?Now i'm the one who's supposed to pay for the bank charges.
Good day
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Mrs. Pitso
We apologise for the inconvenience caused.
You sent a request to your personal portfolio consultant on 24 November 2017 asking that your policy be put on hold. This was done and your policy was put on hold until 1 February 2018. Your policy was reinstated on 1 February 2018, a debit order for the premium was processed but was unsuccessful.
You advised that you incurred bank charges as a result of the above. We have requested that you send a copy of your bank statement reflecting the charges in order to process a refund. We still await same.
We trust you find the above in order.
Oakhurst Resolutions Team
Dear Mrs. Pitso
We apologise for the inconvenience caused.
You sent a request to your personal portfolio consultant on 24 November 2017 asking that your policy be put on hold. This was done and your policy was put on hold until 1 February 2018. Your policy was reinstated on 1 February 2018, a debit order for the premium was processed but was unsuccessful.
You advised that you incurred bank charges as a result of the above. We have requested that you send a copy of your bank statement reflecting the charges in order to process a refund. We still await same.
We trust you find the above in order.
Oakhurst Resolutions Team